How to troubleshoot issues with credentials

Summary

This article describes some typical issues with credentials in Cayosoft Guardian and how to resolve them.

 

How to fix the issue with credentials that are not assigned to any managed system

To remove unused credentials:

1. Go to Configuration->Credentials.
2. Select credentials by account name.
3. Press Delete and confirm the deletion.

How to fix the issue with incorrect credentials for Azure resources

To re-add a cloud service with updated credentials:

1. Go to Forest Recovery -> Cloud Services.
2. Select your Cloud Service.
3. Press Properties.
4. Click on the blue link under Credentials.
5. Press Grant access.
6. Press Grant and complete the wizard to grant consent.
7. Complete the wizard.

How to update credentials for a managed system

1. Go to Configuration->Credentials.
2. Find credentials for your managed system.
3. Double-click on the item to open its properties.
4. Re-enter the account's password.