AD Recovery Assurance

Overview

Assurance offering provided for our customers to gain assistance from knowledgeable support and R&D personnel when the worst happens. 

Benefits

1. Zero Hour Outage Guidance: Immediate assistance and guidance in the event of an outage to minimize downtime and mitigate impact.

SLA

1. Global standard support time zone coverage: M-F 3 a.m. EST – 8 p.m. EST (only available with Assurance Offerings)
2. Disaster SLA: 24x7 with a 1-hour response time for Severity 1 Production Active Directory recovery scenarios. 
3. Covers: Severity 1 – operation of Cayosoft Software features and functions when used for full AD Forest Recoveries only. Microsoft support should be contacted first to initially troubleshoot directory issues and determine if a Full Forest Recovery is required. All other items should be directed to standard support.

Assumptions

1. Not included in disaster SLA: Configuration of product, configuration of network or routing, recommendations for product implementation, any product features not related to Forest Recovery such as setup and configuration, change rollback, domain controller recovery.
2. Is provided free with premier or costs $15,000 annually with standard support.
3. Is an auto renewing subscription.