Steps to update account credentials in Cayosoft Administrator

Identify the Connection Locations

Cayosoft Administrator uses service accounts in various locations for both on-premises and cloud configurations:

• On-Premises Active Directory: Managed under the Active Directory Connection settings.
• Entra ID (Azure AD): Managed within the Microsoft 365 Connection settings.

Update Credentials for On-Premises Active Directory

1. Log in to the Cayosoft Administrator console with an account that has administrator privileges.

2. Go to Configuration > Connected System Extensions > Active Directory.

3. Locate the relevant Active Directory connection and click the selector button next to Active Directory default credentials.

4. Update the Connection Account and Password:

   • Enter the new service account username (if changing) and the updated password.
   • Ensure that the account has sufficient permissions to perform the required tasks within your on-premises AD environment. Learn more in: Permissions required for Active Directory and Microsoft 365 accounts used by Cayosoft Administrator.

5. Save Changes:

   • Click Save to apply the updates.
   • Test the connection to verify that the new credentials work as expected: click Check Settings under Actions.

Update Credentials for Entra ID (ex. Azure AD)

1. Log in to the Cayosoft Administrator console with an account that has administrator privileges.

2. Go to Configuration > Connected System Extensions > Microsoft 365.

3. Locate the relevant Microsoft 365 (Entra ID) connection and click the selector button next to Microsoft 365 default credentials.

4. Update the Connection Account and Password:

   • Make sure this account has the necessary permissions in Entra ID to manage objects, such as User Administrator or other roles that your setup requires. Learn more in: Entra ID application permissions required by Cayosoft Administrator Service.
   • Run a quick connection test to confirm the credentials are valid: click Validate in the Specify Microsoft 365 connection credentials dialog. 

5. Click Save to apply the updates.

Validate Changes

After updating credentials for both connections, perform a few test operations to ensure Cayosoft Administrator can:

• Modify on-premises AD objects (e.g., user creation, password resets).
• Execute Entra ID changes (e.g., user provisioning, attribute updates).

If any operations fail, double-check the permissions assigned to the updated accounts to ensure Cayosoft Administrator has the necessary access.