KB20160321-1 Web portal data grid column display odd characters on Internet Explorer

Published: 3/21/2016

Updated: 4/5/2017

Applies to: Cayosoft Administrator 3.x or later

Summary: The Cayosoft Administrator Web Portal requires several MIME types be enabled within Microsoft Internet Information Services. These items are typically enabled by default, but may have been adjusted by an administrator in the past. In this case you can see odd characters in Web Interface if you are using Internet Explorer:

 

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Required MIME Types that should be present:

• *.ttf  image/tiff
• *.svg  image/svg+xml
• *.woff  font/xwoff
• *.eot    application/vnd.ms-fontobject

To resolve the issue:

1. From the Windows Server Manager, Open Microsoft Internet Information Services (IIS) Manager

2. Click the server name to select it.

3. Double-click MIME Types

4. Verify each of the MIME types are present. If one ore more types is missing, add that type according to Microsoft suggested procedures.

5. In Internet Explorer check whether font download is enabled:

6. Open Internet options   

7. Click Security

8. Click Internet

9. Click Custom level

10. Navigate to Downloads > Font Download > Enable

11. Save changes