Error: "The server was unable to process the request..." when Cayosoft Administrator tries to connect to Active Directory

Published: 8/15/2018

Applies to: Cayosoft Administrator 3.x and later

Symptom

When Cayosoft Administrator Service is Started or if the "Check Settings" Command on the Active Directory Extension is executed, the following error is displayed and the connection to Active Directory is not established.

"Error: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs."

Resolution

Set the Cayosoft Administrator Service to start under the Cayosoft Service Account

1. Logon to the server where Cayosoft Administrator is installed.
2. Click Start
3. Type Services and press ENTER
4. Right click the Cayo Software Admin Service and click Properties
5. Click the Log On tab
6. Click This account
7. Enter the Service Account Name, password and confirm the password
   Note: When entering the Service Account Name use the DOMAIN\username format for example:
   
   
8. Click OK
9. When prompted that the service must be restarted click OK
10. Right click the Cayo Software Admin Service and click Restart