Summary: This article contains step-by-step instruction on how to collect logs when Cayosoft Admin console cannot be opened.
Applies to: Cayosoft Administrator 6.0.0 and later
To troubleshoot cases when Cayosoft Admin console cannot be opened, additional logging details are required on service start:
- Before collecting the logs:
- If the Cayosoft Administrator Service is configured to run under a specific Active Directory service account, make sure that the password specified for this account is correct.
- Check Windows Event Log for errors.
Stop Cayosoft Administrator Service
Open PowerShell console as Administrator
Run this command in PowerShell console:
Set-ItemProperty -Path "HKLM:\SOFTWARE\Cayo\ComponentLogs\Cayo Software | Admin Assistant" -Name "Debug" -Value 1
Start Cayosoft Administrator Service and wait for 5 minutes.
Go to folder: C:\ProgramData\Cayo Software\AdminAssistant\Logs
Open a support case and send as all created log files as .zip archive.
- If the compressed folder is too large to be sent through your e-mail system, Cayosoft Support team will provide an online upload location.