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Upgrading to latest version resolves error connecting to Microsoft Office 365 caused by MS-Graph Breaking Change

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Tatiana Golubovich
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Summary: This article contains instructions on how to resolve An item with the same key has already been added error when connecting to Microsoft Office 365.

Applies to: Cayosoft Administrator 6.2.0 and below

ID: KB20191115-1

Overview

Microsoft introduced a breaking change in their MS Graph schema that now likely will prevent the Cayosoft Administration Service of version 6.2.0 and below from connecting to Office 365. The error message is "An item with the same key has already been added". 

To resolve the issue for versions 6.2.0 and below, you need to upgrade to the latest version. The latest build already contains the required fix for this breaking change in cloud schema. Please download the latest build from https://www.cayosoft.com/download-installer/.

 

Problem

The issue occurs if these conditions are met:

1. Cayosoft Administrator v.6.2.0 or below

2. Microsoft Office 365 extension is enabled in Cayosoft Administrator

 

Impact 

Critical: Cayosoft Administration service will not connect to Microsoft Office 365.

  

Resolution

1. Upgrade Cayosoft Administrator to the latest version from https://www.cayosoft.com/download-installer.

 

 

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