Cayosoft Products Lifecycle Matrix

Content:

Cayosoft Administrator

Product Released	Lifecycle Start Date¹	Mainstream Support End Date²	Extended Support End Date³
7.1.0	7 Apr 2020	7 Jun 2021	7 Apr 2021
7.0.0	6 Feb 2020	6 Nov 2020	6 Feb 2021
6.4.0	24 Dec 2019	24 Sep 2020	24 Dec 2020
6.3.1	1 Oct 2019	1 Jul 2020	1 Oct 2020
6.3.0	27 Avg 2019	27 May 2020	27 Avg 2020
6.2.0	17 Jul 2019	17 Apr 2020	17 Jul 2020
6.1.1	28 May 2019	28 Feb 2020	28 May 2020
6.1.0	8 May 2019	8 Feb 2020	8 May 2020
6.0.0	3 Apr 2019	3 Jan 2020	3 Apr 2020
5.4.3	31 Jan 2019	31 Oct 2019	31 Jan 2020
5.4.2	22 Jan 2019	22 Oct 2019	22 Jan 2020
5.4.1	21 Dec 2018	21 Sep 2019	21 Dec 2019
5.4.0	4 Dec 2018	4 Sep 2019	4 Dec 2019
5.3.3	18 Sept 2018	18 Jun 2019	18 Sept 2019
5.3.2	30 Avg 2018	30 May 2019	30 Avg 2019
5.3.1	30 Jul 2018	30 Apr 2019	30 Jul 2019
5.3.0	3 Jul 2018	3 Apr 2019	3 Jul 2019
5.2.3	7 May 2018	7 Feb 2019	7 May 2019
5.2.2	30 Apr 2018	30 Jan 2019	30 Apr 2019
5.2.1	27 Apr 2018	27 Jan 2019	27 Apr 2019
5.2.0	17 Apr 2018	17 Jan 2019	17 Apr 2019
5.1.0	20 Mar 2018	20 Dec 2018	20 Mar 2019

Product Released	Lifecycle Start Date¹	Mainstream Support End Date²	Extended Support End Date³
1.2.0	18 Apr 2020	18 Jun 2021	18 Apr 2021

¹Lifecycle Start Date is a date when the product was released.

²Mainstream Support is the first phase of the product lifecycle. That is a period of time when the product version is fully supported.

³Extended Support phase follows Mainstream Support. In this period of time, the product version is supported with some limitations.

Type of Support	Mainstream Support	Extended Support
Request to change product design and features	Available	Not available
Patches	Available	Not available
Services	Available	Available
Self-Help Support*	Available	Available

* - Online Documentation and Knowledge Base articles are provided to help customers resolve common issues.

For more details please see Cayosoft Support Guide.