How to enable Cayosoft Guardian debug log

Summary: This article contains step-by-step instructions on how to enable and to collect Cayosoft Guardian logs.

Applies to: Guardian 1.4.0 and later

ID: KB20200513-1

Step-by-step instruction

To troubleshoot some issues Cayosoft Guardian cases debug level log should be enabled and collected:

1. In Guardian Web Portal go to Settings -> Service Settings
2. Select Service Logging and press Properties
3. Press Enable and confirm
4. Reproduce the issue
5. Go to Settings -> Service Settings
6. Press Disable 
7. Use Send to Cayosoft option (requires pre-configured email connector)
8. To collect logs manually go to the logs folder, which by default is %programdata%\Cayo Software\Guardian\logs 
9. Add files to the .zip archive and send to Cayosoft Support
10. If the compressed archive is too large to be sent through your e-mail system, Cayosoft Support team will provide an online upload location