How to send email from the custom account that is different from Default Notification Email Address

Summary: There are situations when you need to send notification from the custom email address that is different from the default notification email address. For example, when you configure email notifications in certification rules. 

This article explains how to configure sending emails from the custom account that is different from the Default Notification Email Address.

Applies to: Cayosoft Administrator 7.3.1 and later  

ID: KB20201005-1

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Configuration

1. In Admin Console navigate to Home > Configuration > Settings > Email Settings (SMTP). 
2. Check the Default Notification Email Address that is used in Email Settings.
3. If Default Notification Email Address is a cloud-only account, in Web Portal navigate to Microsoft 365 > Users Web Query, find this account and click Mailbox to open mailbox properties.  
4. If Default Notification Email Address is a hybrid or on-premises account, open its mailbox properties using AD Users Web Query.
5. On Mailbox properties click Delegation.
6. In Send As section click Add. 
7. Find and add the custom account that you want to use in the From field in the Notification.
8. Save changes.
9. Open Mailbox properties for the custom account that you want to use in the From field. 
10. On Mailbox properties click Delegation.
11. In Send On Behalf section click Add. 
12. Find and add the Default Notification Email Address
13. Save changes.

When the configuration steps are performed, you can specify custom email address in the From field in Web Actions and automation rules. For example, if you add custom email address to the From field in Notification section in Certification rule:

 

The Default Notification Email Address is Administrator@cayotest3.onmicrosoft.com. The notification email will look like this:

 

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