Summary: It is possible to configure each web action to display Comment and Ticket fields on the web form in Cayosoft Web Portal. These fields are used to describe object modification. Information provided in these fields is stored in Change History with the object modification record. Field format and requirements can be configured with Attribute policies.
This article describes the difference between Comment and Ticket fields and the ways of their configuration.
Applies to: Cayosoft Administrator 7.4.0 and later
Comment and Ticket fields are not related to the properties of the object. Both these fields are used just to make a note when the other changes are made over an object. These fields store in the Cayosoft Change History database and linked to the specific object update record. You can enable these fields globally in Web Portal settings or for specific web actions only.
The Comment field is supposed to be used when you do some action over an object, and want to add additional information about this change. You can see this note in the Operation Details section for a Change History record.
The Ticket field is supposed to be used when you need to refer to some ID in your tracking system. You can find Ticket in the Modified Properties section for a Change History record.
- To display Ticket and Comment fields in all web actions in Admin Console navigate to Home > Configuration > Web Portal > Web Portal Settings.
- In Web Action Additional Fields section set Yes both for Ticket and Comment fields.
- Save changes.
By default, all web actions have Use Default values for these settings. And these default values are taken from the Web Portal settings. You can override default values for each web action.