Optional Diagnostic Data

---

Overview 

At Cayosoft, we are committed to continually enhancing our products' functionality, performance, and security. A crucial part of this process involves collecting and analyzing telemetry data from our customers' environments.

 

Adherence to the EULA

Telemetry data collection is strictly governed by our End-User License Agreement (EULA). Section 8.1 of the agreement explicitly states:

"Notwithstanding anything to the contrary in this Agreement, Cayosoft may monitor Customer’s use of the Cayosoft Products and collect and compile Usage Data. As between Cayosoft and Customer, all rights, titles, and interests in Usage Data, and all intellectual property rights therein, belong to and are retained solely by Cayosoft. Customer agrees that Cayosoft may (i) make Usage Data publicly available in compliance with applicable law, and (ii) use Usage Data to the extent and in the manner permitted under applicable law; provided that such Usage Data does not identify Customer or Customer’s Confidential Information."

This clause ensures that we collect telemetry data in a way that respects the privacy and confidentiality of our customers while enabling us to enhance our products.

 

Types of Collected Data

The telemetry data we collect is instrumental in understanding how our products are used and how they perform across different environments. This data includes, but is not limited to:

• Job Execution Status and Type
• Product Installations and Versions
• Used Licenses
• Number of Managed Objects
• Other Technical Data

 

Anonymization of Data

We place a high priority on our customers' privacy and data security. Accordingly, all telemetry data we collect is anonymized to ensure that it does not identify any individual customer or disclose confidential information.

 

Switching off telemetry data collection

To switch on/off telemetry data collection perform the following steps:

1. In the Administrator Console navigate to Home > Configuration > Subscriptions.
2. Click 'Diagnostic data settings' at the bottom right corner.
3. Check/uncheck the 'I agree to share optional diagnostic data'.
4. Click 'Ok'.