How to enable Cayosoft Guardian debug log

This article contains step-by-step instructions on how to enable and to collect Cayosoft Guardian logs.

Step-by-step instruction

The debug level log allows to troubleshoot issues in Cayosoft Guardian. Refer to the following steps to enable the debug logging:

1. In Cayosoft Guardian, go to Settings > Service Settings.
2. Select Service Logging and press Properties.
3. Press Enable and confirm.
4. Reproduce the issue.
5. Go to Settings > Service Settings.
6. Press Disable.
7. Use Send to Cayosoft option (requires pre-configured email connector).
8. To collect logs manually, go to the logs folder. The default folder is %programdata%\Cayo Software\Guardian\logs.

9. Add files to the .zip archive and send to Cayosoft Support.

   NOTE: If the compressed archive is too large to be sent through your e-mail system, Cayosoft Support team will provide an online upload location.