Update account credentials in Cayosoft Administrator

Identify the Connection Locations

Cayosoft Administrator uses connection accounts in various locations for both on-premises and cloud configurations:

• Active Directory: Managed in the Active Directory extension settings.

• Entra ID: Managed in the Microsoft 365 extension settings.

Update credentials for Active Directory

1. Log in to the Cayosoft Administrator console with an account that has administrator privileges.

2. Go to Configuration > Connected System Extensions > Active Directory.

3. Locate the relevant Active Directory connection and click the selector button next to Active Directory default credentials.

   • Update the connection account and password:

   • Enter the new service account username (if changing) and the updated password.

   • Ensure that the account has sufficient permissions to perform the required tasks within your on-premises AD environment. Learn more in: .

4. Save changes:

   • Click Save to apply the updates.

   • Test the connection to verify that the new credentials work as expected: click Check Settings under Actions.

Update credentials for Entra ID

IMPORTANT: For security purposes, Cayosoft Administrator requests to reconnect to the Microsoft 365 tenant to find the Cayosoft Administrator Entra app registered previously. Refer to the step #5 for instructions.

1. Log in to the Cayosoft Administrator console with an account that has administrator privileges.

2. Go to Configuration > Connected System Extensions > Microsoft 365.

3. Click the ... selector button next to Microsoft 365 default credentials and update the connection account and password.

   NOTE: Make sure the account has the necessary permissions in Entra ID to manage objects, such as User Administrator or other roles that your setup requires. Learn more in: Entra ID application permissions required by Cayosoft Administrator Service.

4. Click Validate in the Specify Microsoft 365 connection credentials dialog to verify the credentials. If the check is successful, click OK to apply the changes.

5. After you alter the credentials, Cayosoft Administrator requests to reconnect to the managed Microsoft 365 tenant to find a previously registered Entra app or create a new one. Click the Find or register app button and log in via the same connection account.

6. When prompted, accept the permission request. Cayosoft Administrator may take some time to connect to the tenant and collect necessary data. For additional information on the process, refer to the following article: Register application and grant consent to access managed tenant.

   IMPORTANT: When granting permissions, do not select the Consent on behalf of your organization checkbox.

7. When the check is complete, review the consent status of the Entra application. If Fully granted, Cayosoft Administrator is ready to collect and manage your Microsoft 365 tenant data. Otherwise, refer to the following article to learn more about granting consent for the Cayosoft Administrator application to access the managed tenant: Register application and grant consent to access managed tenant.

Validate changes

After updating credentials for both connections, perform a few test operations to ensure Cayosoft Administrator can:

• Modify on-premises AD objects (e.g., user creation, password resets).

• Execute Entra ID changes (e.g., user provisioning, attribute updates).

If any operations fail, double-check the permissions assigned to the updated accounts to ensure Cayosoft Administrator has the necessary access.