Changing the Cayosoft Web Admin session time-out and user session time-out

Summary: Sometimes customers may want to change the default IIS time-out to a longer or shorter value depending on how the Web Portal is used. The following steps describe methods for changing the Cayosoft Web Admin Session Time-out depending on the selected authentication.

How to change the Cayosoft Web Admin session time-out when forms-based authentication is used

1. Open IIS Manager (press the Windows+R keys to open the Run dialog, type inetmgr, and press Enter).

2. Navigate to Server > Application Pool and click CayosoftWebAdmin.

3. Click Advanced Settings:

   

4. Change Process Model > Idle Time-out (minutes) setting to the desired time. The default value is 60 minutes.

5. Click OK.

6. Navigate to Server > Sites > Default Web Site > CayosoftWebAdmin.

7. Right-click Session State and click Open Feature.

8. Scroll down to the Cookie Settings section.

9. Change the Time-out (in minutes) to the desired timeout. The default value is 60 minutes.

10. In the navigation tree click the server name.

11. On the Action menu click Restart.

12. Close IIS manager.

NOTE: If the Keep me signed in option on the Web Portal login screen is On, the authentication cookie will be stored for 30 days from the issue date.

How to change the Cayosoft Web Admin session time-out when Azure AD authentication is used

1. You should set the Use Persistent Cookie setting to True according to this Microsoft article: Cookie settings for accessing on-premises applications in Microsoft Entra ID.

2. Open the Services snap-in and restart the Microsoft AAD Application Proxy Connector.

3. Restart IIS on the machine with the Cayosoft Administrator Service.

4. In the command line type IISRESET and enter.

5. Wait until the command completes.

How to change the Cayosoft Web Admin user session time-out

1. In the Cayosoft Administrator Console, navigate to Configuration > Web Portal > Web Portal Settings.

2. In the User Sign-in Settings section, in the User session timeout, specify user timeout in minutes.

3. Click Save Changes.

4. Run the Cayosoft Web Config tool to apply this setting - the default location: C:\Program Files\Cayo Software\AdminAssistant\Cayo.ServerAdminConfig.exe.