Email settings

Overview

Cayosoft Administrator can use an SMTP server or Exchange Online to send messages and reports by email for rules and web actions. To set up the email settings in Cayosoft Administrator, navigate to Home > Configuration > Settings > Email Settings.

Exchange Online settings

IMPORTANT: To use Exchange Online as a mail service, you must first set up the Microsoft 365 extension.

NOTE: All emails are sent from the Microsoft 365 connection account specified in the Microsoft 365 extension. If the account specified in the Send through this mailbox setting is different from the Microsoft 365 connection account, you should assign the Send As and Full Access permissions to the Microsoft 365 connection account for the specified mailbox. It may take up to 60 minutes to apply changes. For more information, review the following article: Give mailbox permissions to another user - Admin Help - Microsoft 365 admin | Microsoft Learn.

SMTP server Settings

Use Microsoft 365 or Google Apps as your SMTP Server

• Set SMTP Server to smtp.office365.com or smtp.gmail.com .

• Set SMTP Port to 465 or 587 ( Office 365 requires TLS on port 587 )

• Check the Encrypt Connection (SSL) checkbox.

• Set the User Name to your account that has permission to send SMTP e-mail (Include the domain name such as @domain.onmicrosoft.com, @gmail.com, or @domain.com)

NOTE: The specified account should have MS 365 license with Exchange Online service.

• Set the Password to the account's password

NOTE: Unless you host your mail domain with Google, Gmail automatically rewrites the "from" line of all e-mails sent via their SMTP gateway to your Gmail address. Google will also override any Reply-To settings you are using in favor of the one in Gmail's web interface.

Use Exchange Server as your SMTP Server

• Set SMTP Server to the name of your exchange server

• Set SMTP Port to 25

• Check the Encrypt Connection (SSL) checkbox

• Set the User Name to the name of the Active Directory account with the Exchange Permission needed to send SMTP mail from that server (Include the domain name such as @gmail.com or @yourdomain.com)

• Set the Password to your Active Directory accounts

Test Email Settings

1. Verify the settings are correct

2. Click Send Test Mail

3. Wait for the successful response

Related Articles

• How to send an email from the custom account that is different from Default Notification Email Address

• Troubleshooting SMTP Server settings

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