How to set mailnickname user attribute in the environments with no on-premise Microsoft Exchange Server

Summary: If there is no on-premise Exchange server in your environment Exchange attributes will not be populated. This article contains a step-by-step instruction on how to populate mailnickname user attribute that is required for synchronization to work properly.

Applies to: 8.x and later

ID: KB20210921-2

---

Video Tutorial

 

Configuration

1. In Admin Console navigate to Home > Configuration > Web Portal > Web Actions > Active Directory > New User.
2. Open Account section.
3. Set email and add primary proxy address to Only when a user is created with a mailbox. 
4. Save changes.
5. Create AD Users | Set Attribute Value rule.
6. Set Query Criteria to this value: {(mail -like "*") -and (mailNickname -notlike "*")}
7. Set Attribute to mailnickName
8. Set Value to $FoundObject.SamAccountName
9. Save changes.

When the rule is run all users who have email address but don't have mailnickName will have mailnickName set to SamAccountName.