Troubleshooting Cayosoft Administrator Service Connection Issues

Applies to: Cayosoft Administrator 7.3 or later.

Overview: The Cayosoft Administrator Service is a Windows Service that executes and enforces business rules for Cayosoft Administrator. This service is designed to work with both on-premises and cloud-based services. This service is critical to the operation of the product.

Symptom

The console is unable to connect to the Cayosoft Administrator Service or the Service has not started on the local computer. This may happen due to the configuration of the computer on which Cayosoft Administrator has been installed. The typical symptom is a dialog box being presented indicating the console failed to connect to the service. In most cases, this can be resolved by simply restarting the Cayosoft Administrator Service as described below.

Troubleshooting

Windows 10 and Windows 11 users with UAC Enabled:

Symptoms: Service is running, but the console will not connect and User Account Control (UAC) is enabled.

You must open the Cayosoft Administrator Console as an Administrator.

To run Admin Assistant as Administrator click [SHIFT]+Right on the Cayosoft Administrator icon in the Start menu and choose Run As Administrator.

All versions of Windows: Start/restart the service

1. Right-click the Windows Task Bar and choose Task Manager.

2. On Windows 10, 11, Windows Server 2012, or later display additional details if needed by clicking More Details at the bottom right of the Task Manager Window.

   This will change the Task Manager Window so that a series of Tabs are shown at the top of the Window.

3. Click the Services Tab and locate the Cayosoft Administrator Service from the list of services shown.

   

4. Right-click the Cayosoft Administrator Service and choose Start or Restart whichever is available.

5. If the service status fails to change to Running, consult the Windows Application Event Log to determine why the service did not start properly.

   Entries in the Windows Application Event Log will have a Source of the Cayosoft Administrator Service.

Verify Prerequisites

The most common reason the Cayosoft Administrator Service may fail to start is that one or more prerequisite requirements are not met: Installing required Cayosoft Administrator components.

Change the Account used by the Service

1. On the computer where Cayosoft Administrator is installed, run the Services snap-in.

2. Right-click the Cayosoft Administrator Service and select Properties.

3. Click the Log On tab at the top.

4. In the This Account field enter the name of the Active Directory administrator account.

   NOTE: This account should have administrator rights in both Active Directory and on the local computer.

5. In the Password and Confirm password fields enter the password for the Active Directory administrator you have chosen to use.

6. Click OK.

7. Restart the service.

If you need help restarting the service see the section above titled Start/restart the CayoAdminService.

Сonnecting to Administrator Service remotely

Cayosoft Administrator Console can connect not only to the local Service but to any Administrator Service running on another computer in the network or on an Azure virtual machine. For more details, review the following article: How to install the Cayosoft Administrator Console on an Admin's Workstation.