Error "The server was unable to process the request..." when Cayosoft Administrator tries to connect to Active Directory

Applies to: Cayosoft Administrator 3.x and later

Symptom

When Cayosoft Administrator Service is Started or the Check Settings command on the Active Directory Extension is executed, the following error is displayed and the connection to Active Directory is not established.

Error: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.

Resolution

1. Set the Cayosoft Administrator Service to start under the Cayosoft Service Account.

2. Logon to the server where Cayosoft Administrator is installed.

3. Start the Services snap-in.

4. Right click the Cayosoft Administrator Service and select Properties.

5. Select the Log On tab.

6. Click This account.

7. Enter the Service Account Name, password and confirm the password.

   NOTE: When entering the Service Account Name use the DOMAIN\username format for example:

   

8. Click OK

9. When prompted that the service must be restarted click OK.

10. Right click the Cayosoft Administrator Service and click Restart.