How to update license cache and rules when the Microsoft 365 license change detected

Overview

The license cache in Cayosoft Administrator is a list of Microsoft 365 license plans and options in your Microsoft 365 tenant. Once every 24 hours Cayosoft Administrator reads license plans and options in your Microsoft 365 tenant and compares them to the cache. If a new license plan or license option is detected, Cayosoft Administrator updates the cache. Alternatively, you can update the license cache manually by following steps below to include the latest changes to your Microsoft 365 tenant immediately.

TIP: A new license plan or option can be added to the tenant as a result of a new purchase or Microsoft extending the list of services included in existing plans. Cayosoft Administrator can be configured to automatically apply specific license plans and options to users, either in bulk with automation rules, or with attribute policies during new user account creation in the Web Portal. After a new plan or option has been added to the tenant, it is recommended to review such rules and policies and make a decision on whether assign, revoke, or ignore new plans and options. 

Update license cache and rules

1. Open the Cayosoft Administrator console.

2. Navigate to Configuration > Connected Systems Extensions > Microsoft 365.

3. IN the right pane, click the Update License Cache button.

   NOTE: Updating the license cache will recreate user sessions. Typically, this means a pause in operations for a few minutes.

4. Click Yes to confirm the license cache update.

5. Restart the Cayosoft Administrator console.

Licensing changes can be tracked in the License cache update status report; it is available in the Result dialog or in the Reports menu in the console. 

Related articles

• How to change Microsoft 365 license display name in Web Portal and Admin Console

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