How to change Microsoft 365 license display name in Web Portal and Admin Console

Summary: All Microsoft 365 license plans and options that you have in your tenant are stored in the license cache file.

There are situations when you need to change the MS 365 license display name. For example, when a new license was purchased and added to the tenant you see the license ID in Web Portal instead of its name, or when Microsoft renamed the license that you already have in your tenant, or you just need to have a custom name for the license.

This article contains step-by-step instructions on how to change Microsoft 365 license display name in Cayosoft Administrator Console and in Web Portal and how to recreate the license cache file if you need to rename licenses back to their default Microsoft names.

Applies to: 8.x and later

ID: KB20210916-1

How to rename the license

1. In Admin Console navigate to Home > Configuration > Connected Systems Extensions > Microsoft 365.
2. Open Advanced Settings section.
3. Copy the path to the license cache file. By default, it is C:\ProgramData\Cayo Software\AdminAssistant\ItemCache\O365LicenseDefCache.xml
4. Open the license cache file, change the license name and save it.
5. Click Update license cache in Microsoft 365 extension.

Example

If you need to change the name of Power BI (free) license to Power BI YourCustomText, you should find it in the license cache file:

<Node Id="POWER_BI_STANDARD" Name="Power BI (free)" Tag="SP">
<Node Id="EXCHANGE_S_FOUNDATION" Name="Exchange Online" Tag="SN" TargetClass="Tenant" />
<Node Id="BI_AZURE_P0" Name="Power BI (free)" Tag="SN" TargetClass="User" />
</Node>

And change the name to the new one:

<Node Id="POWER_BI_STANDARD" Name="Power BI YourCustomText" Tag="SP">
<Node Id="EXCHANGE_S_FOUNDATION" Name="Exchange Online" Tag="SN" TargetClass="Tenant" />
<Node Id="BI_AZURE_P0" Name="Power BI (free)" Tag="SN" TargetClass="User" />
</Node>

Then you need to save changes and click Update license cache in Microsoft 365 extension.

How to recreate the license cache file

1. In File explorer navigate to C:\ProgramData\Cayo Software\AdminAssistant\ItemCache.
2. Rename or delete O365LicenseDefCache.xml.
3. In Admin Console navigate to Home > Configuration > Connected Systems Extensions > Microsoft 365.
4. Click Update license cache.

The  cache file will be recreated and all licenses will have the default Microsoft names.

Related Articles

How to update license cache and rules when the Office 365 license change detected – Cayosoft Help Center