Difference between Comment and Ticket fields in web actions

Summary: It is possible to configure each web action to display the Comment and Ticket fields on the web form in Web Portal. These fields are used to describe object modification. Information provided in these fields is stored in Change History with the object modification record. Field format and requirements can be configured with Attribute policies.

This article describes the difference between the Comment and Ticket fields and the ways of their configuration.

Applies to: Cayosoft Administrator 7.4.0 and later

Overview

The Comment and Ticket fields are not related to the properties of the object. Both these fields are used just to make a note when the other changes are made over an object. These fields store in the Change History database and linked to the specific object update record. You can enable these fields globally in Web Portal settings or for specific web actions only.

The Comment field is supposed to be used when you do some action over an object, and want to add additional information about this change. You can see this note in the Operation Details section for a Change History record.

The Ticket field is supposed to be used when you need to refer to some ID in your tracking system. You can find Ticket in the Modified Properties section for a Change History record.

NOTE: No change history record appears if you change only Ticket or Comment.

Configuration

To display the Ticket and Comment fields in all web actions, do the following:

1. In the Cayosoft Administrator Console, navigate to Configuration > Web Portal > Web Portal Settings. Learn more in: Web Portal settings.

2. In the Web Action Additional Fields section, set Yes both for the Ticket and Comment fields.

3. Save changes.

By default, all web actions have Use Default values for these settings. And these default values are taken from the Web Portal settings. You can override default values for each web action.