Work with user mailboxes

Enable user mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Enable Mailbox.

5. Under Mailbox Type , select either No mailbox, Exchange On-premises or Exchange Remote .

   NOTE: If on-premises Exchange is not configured the options will be No mailbox and Office 365 Mailbox.

6. Under Organization, enter the additional information if necessary, Country/Region is required.

   NOTE: In the Hybrid mode, Country/region will be used as the Usage Location value for the new Office 365 user that will also be created.

7. Click Create.

8. After the confirmation is displayed, click Close.

Disable user mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Disable Mailbox.

5. You can check to disable only archive mailbox.

   NOTE: If the only archive on the remote mailbox gets disabled, the license isn't removed in this case.

View user mailbox properties

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

Update user email SMTP addresses

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. The Email address tab should already be selected.

6. In the Add new email address field enter the new email address suffix then select the target domain name from the drop-down list to the right of the @ symbol.

7. Click the + button to add the address to the E-mail addresses list.

8. If the new address should become the Primary e-mail address of the user, under the Primary column, click the check box to the left of the new e-mail address.

9. Click Update.

Hide a mailbox from address lists

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Mailbox Features tab.

6. Check the Hide this mailbox from address lists.

7. Click Update.

Enable mailbox auditing

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Mailbox Features tab.

6. Check the Enable mailbox auditing option.

7. Click Update.

Enable/Disable Outlook web app

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Features tab.

6. Set the Enable/Disable option below the Outlook Web App option.

7. Click Update.

Enable/Disable ActiveSync

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog, click the Features tab.

6. Set the Enable/Disable option below the ActiveSync option.

7. Click Update.

Enable/Disable MAPI

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Features tab.

6. Set the Enable/Disable option below the MAPI option.

7. Click Update.

Enable/Disable POP3

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Features tab.

6. Set the Enable/Disable option below the POP3 option.

7. Click Update.

Enable/Disable IMAP4

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Features tab.

6. Set the Enable/Disable option below the IMAP4 option.

7. Click Update.

Set a forwarding address for a user’s mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Delivery tab.

6. Set the Not Set/Forward option below the Forwarding Address option.

7. Click Change to select a mailbox to which the mail will be forwarded.

   NOTE: Optionally you can clear the forwarding address by clicking the small arrow to the right of the Change button.

8. Check the Deliver message to both forwarding address and mailbox if you want mail to be delivered to both.

9. Click Update.

Set a recipient limit for a user’s mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Delivery tab.

6. Set the Not Set/Set option below the Recipient limit option.

   NOTE: This value is static for Office 365.

7. Enter a number in the Maximum recipients field.

8. Click Update.

Grant send on behalf to a user’s mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog click the Delegation tab.

6. In the Send on Behalf section click Add.

7. Search for and select the recipient that will receive the permission then click OK.

8. Click Update.

Grant full access to a user’s mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog, click the Delegation tab.

6. In the Send As section, click Add.

7. Search for and select the recipient that will receive the permission then click OK.

8. Click Update.

Grant send as to a user’s mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog, click the Delegation tab.

6. In the Full Access section, click Add.

7. Search for and select the recipient that will receive the permission then click OK.

8. Click Update.

Add or change a user’s out-of-office message

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Mailbox.

5. On the Mailbox dialog, click Automatic Replies.

6. To add a message click the Send or Send (scheduled) option and enter the message.

7. To update a message first verify the Send or Send (scheduled) option is already selected and that the message is visible – if not you may need to choose the Outside my Organization option.

8. Enter the message that should be sent as an automatic reply.

9. Click Update.

Convert to shared mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the checkbox to the left of the user’s name.

4. On the Actions menu, click Shared Mailbox.

5. If the Office 365 license should be removed, check the Remove license button.

6. Click Convert.