Work with shared mailboxes

Create a new shared mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. In the Actions menu, click New Shared Mailbox.

3. Enter the name of the new shared mailbox and verify the automatically generated values on the form.

4. Under Mailbox Type , select either Exchange On-premises or Exchange Remote .

   NOTE: If on-premises Exchange is not configured the mailbox type will automatically to an Office 365 Mailbox. If both Exchange and Office 365 extensions are disabled Shared Mailboxes cannot be created.

5. Click Create.

6. After the confirmation is displayed, click Close.

View shared mailbox user properties

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check mark to the left of the user's name.

4. In the Actions menu, click Properties.

View shared mailbox mailbox properties

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check mark to the left of the shared mailbox’s name.

4. On the Actions menu, click Mailbox.

Update shared mailbox email SMTP addresses

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the shared mailbox’s name.

4. In the Actions menu, click Mailbox.

5. The Email address tab should already be selected.

6. In the Add new email address field enter the new email address suffix then select the target domain name from the drop-down list to the right of the @ symbol.

7. Click the + button to add the address to the E-mail addresses list.

8. If the new address becomes the Primary e-mail address of the user, under the Primary column, click the checkbox to the left of the new e-mail address.

9. Click Update.

Grant a user access to a shared mailbox

1. Click the Active Directory administrative unit then click AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. In the Actions menu, click Add to Group.

4. Click +Add.

5. Enter the name of the shared mailbox in the search field and click Search Objects.

6. Click the check marks to the left of the shared mailbox’s security group name(s):

   • SharedMailboxName-FullAccess delegates Full Access to a user

   • SharedMailboxName-SendAs delegates Send As to user.

7. Click OK then click Add.