Work with My AD Users

Reset a User’s Password

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check mark to the left of the user’s name.

4. On the Actions menu, click Reset Password.

5. Under Password, choose to use the system generated password or click Type Password to enter a new password.

6. Under Email notification, choose not to send the password or click Send to, to enter a new email address of someone who will receive a copy of the user’s new password by e-mail.

7. Check User must change password at next logon to force the user to change the password.

8. Check Unlock account if the account is in the locked out state.

9. Enter a comment that will be recorded in the operational history log.

10. Click Reset Password.

11. After the confirmation is displayed, click Close.

Add a user to a group

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Add to a group.

5. In the Add to Group(s) dialog, click +Add.

6. Enter the name of the group in the search field and click Search Objects.

7. Click the check mark to the left of the group’s name then click OK.

8. Enter a comment that will be recorded in the operational history log.

9. Click Add.

Suspend a User

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Suspend.

5. Select the date the user will be suspended, or leave the default to suspend the user immediately.

6. Enter a comment that will be recorded in the operational history log.

7. Click Suspend.

Undo-Suspend a User

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Undo Suspend.

5. Select the date the user will be un-suspended, or leave the default to un-suspend the user immediately.

6. Enter a comment that will be recorded in the operational history log.

7. Click Undo Suspend.

View User Properties

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Properties.

Set Expiration Date for a User

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Properties.

5. Click the Settings tab at the top.

6. Under the Account Expires section click End of.

7. Click the calendar icon and select an expiration date.

8. Click Update.

Set or update a Job Title or Department for a User

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Properties.

5. Click the Organization tab at the top.

6. Type a Job Title or Department for the user.

7. Click Update.

Set or update a Manager for a User

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Properties.

5. Click the Organization tab at the top.

6. Click Change to the right of the Manager field.

7. Enter the manager’s name in the search field and click Search Objects.

8. Click the check mark to the left of the manager’s name then click OK.

9. Click Update.

Remove a User from a Group

1. Click the Self-Service Administrative Unit > My AD Users.

2. Enter the name of the user in the search field and click Search Objects.

3. Click the check box to the left of the user’s name.

4. On the Actions menu, click Properties.

5. Click the Member of tab at the top.

6. Click the check mark to the left of the group name(s) from which the user is to be removed then click Remove

7. Click Update.

Change History