Enrolling your account for Self-Service

Getting started

Before you can use Self-Service Password Management, you must complete the enrollment process. After enrolling, you can recover your password when you forget it, change your password when it expires and update your details such as your mobile telephone number.

Watch this video to get started quickly 

Enrollment Your Account for Password Self-Service

1. Everything begins when your IT Administrator sends you an email asking you to enroll for self-service. In your e-mail program, open the Self-Services Enrollment notification email.

2. Click Click here to enroll link.

3. Logon to the Self-service Web Portal with your Active Directory logon name and password.

4. Immediately after logon the Enroll or Update my profile dialog box will appear.

5. In the Answers column, provide your answer for each of the questions displayed on the left.

   Tip 1: If you do not like one of the questions you can click the drop-down menu of questions and choose a different question.
   Tip 2: The case upper/lower of your answers does not matter.

6. At the bottom of the list of questions, you may see a special question labeled Question shared with the Help Desk – the answer you provide to this question will be shared with your organization’s help desk staff, so they can identify you should you request support from them later.

7. Below the last question, you may see an Alternate Phone Number and Alternate Email entry fields. If these fields are present, complete both of them with your email address and phone number. These fields may be used to assist you in recovering your password later.

8. Click the Update Enrollment button.

9. Congratulations you have completed Self-Service Password Management Enrollment.